Quality
Packimpex's EFQM certified business model of 'business excellence' focuses on strategy, people, processes and results. Our continuous improvement process and structured innovation management are key elements of the quality management system that is endorsed by senior management.
Certifications
Packimpex adheres to clearly defined processes and regular certification renewals by independent auditors. The strive for business excellence is underlined by the following quality certifications:
- ISO 9001: processes
- ISO 14000: environment
- ISO 27001 (in process): data protection
- FAIM ISO: industry specific quality management
Benchmark
The FAIM ISO results are regularly benchmarked by Ernst & Young based on audits of 500 leading moving companies. Packimpex has always achieved amongst the highest scores worldwide.
Packimpex selects and retains partners based on their ability to deliver the highest quality service with terms and conditions that are advantageous to the customers. Our vendor management programme includes yearly quality assessments and regular face to face meetings with major partners.
We are convinced that our employees are not only key stakeholders in the company but also a fundamental driver of excellence in service delivery. We are committed to investing substantial resources in the selection, retention and continuous development of our highly qualified and specialised employees.
Customer feedback
Customer feedback forms are sent at the conclusion of each employee's relocation to measure quality and assess areas for improvement. Our ongoing efforts to exceed customer expectations have enabled us to achieve a degree of excellence that is far above industry average.