Innovation and continuous improvement
Innovation is a fundamental requirement in our on-going pursuit of business excellence. We provide simply the best solution in all relocation-related topics for each and every one of our customers by implementing innovative services and processes. Our employees share this spirit of sustainable innovation.
Packimpex adheres to clearly defined processes and regular certification renewals by independent auditors. The strive for business excellence is underlined by the following quality certifications:
ISO 9001: processes
ISO 14000: environment
ISO 27001 (in process): data protection
Packimpex selects and retains partners based on their ability to deliver the highest quality service with terms and conditions that are advantageous to the customers. Our vendor management programme includes yearly quality assessments and regular face-to-face meetings with major partners.
We are convinced that our employees are not only key stakeholders in the company, but also fundamental drivers of excellence in service delivery. We are committed to investing substantial resources in the selection, retention and continuous development of our highly qualified and specialised employees.
Over the years, Packimpex’s outstanding customer service has been regularly recognised with highly regarded awards that have been presented by organisations at major industry gatherings including the Global Partner Alliance Summit, the BGRS Suppliers Forum, the EuRA International Relocation Congress and more.
Customer feedback forms are sent at the conclusion of each relocation to measure quality and assess areas for improvement. In fact, all of our employees are updated regularly with the latest feedback so that they are aware of our customers’ experiences. Our on-going efforts to exceed customer expectations have enabled us to achieve a degree of excellence that is far above the industry average.
Professional ethics guide Packimpex and our employees each and every day. By keeping them in mind as we engage with all stakeholders from employees to clients, we ensure our long-term commercial success. Business ethics, such as compliance with quality management standards, anti-bribery regulations, code of conduct and data privacy policies, are an integral part of everything we do. Our ethics also cover care for the environment, something we take very seriously, as proven by our ISO certification and the fact that we were the first in our industry to be certified CO2-neutral. We are constantly looking for ways in which we can improve when it comes to reducing our impact on the environment.
On-going initiatives for the environment
Packimpex has reduced the consumption of water and energy per capita in its offices by an average of 5% annually over the past five years. A modern concept for disposing of furniture from our rental programme at the end of its life cycle has also been developed. Workshops, target setting, a new fleet of hybrid cars, and a sensitive purchasing policy have also contributed to these achievements.
The remaining tonnes of CO2 that Packimpex still emits per year through its activities in Switzerland and Germany are compensated with a certified investment in CO2 compensation certificates. For international removals, without the contributions from our customers, it is currently impossible to provide the service with zero CO2 emissions. As a result, at Packimpex we offer our clients the possibility to compensate the estimated level of CO2 in their relocation by purchasing a CO2 compensation certificate. Each quotation includes the option to compensate the CO2 emissions generated from this specific removal.
At Packimpex, accountability is nurtured through a culture of individual responsibility paired with strong team spirit. All our employees understand that their work contributes to reaching our goals of exceeding customers’ expectations, making business success a reality. We embrace our responsibilities and honour our commitments of providing innovative and tailor-made relocation solutions for partners and customers.
Our focus is on people and we strive to empower our employees so that they can use their skills to empower our customers. Packimpex employees receive the tools, support and education they need to build caring customer relations and take a proactive approach to advancing our business. They listen to our customers’ needs and concerns, and share their local expertise and international experience to give customers the support they need.
The agile, forward-thinking and team-based culture at Packimpex is completely in sync with our customer-centric business model. For Packimpex to constantly deliver exceptional service in a fast-paced global environment, our employees embrace adaptability and contribute to developing best practices that help our business to better respond to the needs of our customers. Workshops, interdisciplinary collaboration, design thinking methodology as well as modern communication tools enrich our friendly and focused work environment.
Packimpex capitalises on state-of-the-art technology which helps us meet and exceed the needs of our customers whilst complying with current data protection standards. Our IT solutions and other technologies are continuously developed and enable us to increase our efficiency while adding greater stakeholder value. Our modern working environment contributes significantly to attracting and retaining talent in our industry as it permits remote working options that contribute to a healthy work-life balance.
Relox collaboration technology
Packimpex has developed Relox, the relocation collaboration technology tailored to allow our corporate customers to maintain full control of their employees’ relocations. This collaborative platform enables corporations to focus on the needs of their transferees by providing crucial information at a glance. Relox results in a great overall relocation experience, and it provides HR professionals with more time to focus on what truly matters – building employee relationships.