Home > What our clients say about us
December 01, 2022Nele K.
December 01, 2022Kevin G.
November 03, 2022Sara P.
November 02, 2022Thank you!Tom P. Arrival from abroad
November 02, 2022Rajesh R.
November 02, 2022The removers were excellent. However we were not made aware by them, that the paper and cardboard would be taken if requested, A work colleague mentioned this.We also felt that the Handover should have been included, and not an extra. Having seen a new property online in the UK. My consultant was extremely pro-active in arranging a video appointment, getting our introduction letter to the agent and in doing so, helped as secure the property, which we are extremely happy about. It allowed as to move forward with speed to arrange what was needed to be shipped form the UK, which has meant a quicker transition into our Swiss Life. My consultant, was always prompt with her replies to emails, which was so important at a stressful time. She insured that the next steps in the process of moving where taken and arranged the necessary appointments/paper work on our behalf. A BIG Thank you to her A big Thank you to the packing crew! they were very professional keeping me informed throughout the packing process, they were polite, friendly, courteous at all times. I really appreciate for your kindly support, thank you again Again on time and as above warm friendly and extremely helpful.Michael S. Arrival from abroad
November 02, 2022Thank you very much for the great support I received from Packimpex. Starting with the onboarding calls, the detailed brochures and extra tips you provided to ensure I feel in best hands from the beginning. The temporary apartment was amazing and had all the features required for our special needs with a baby. Also the apartment hunt with my consultant was a great experience. Everything went smooth and practically carefree for me. I couldn`t think of anything making this experience betterMartin K. Arrival from abroad
November 02, 2022Kind and competentMarcella M. Arrival from abroad
November 02, 2022On the whole, we were very pleased with the move. The packing crews in particular - were exceptional. However we had issues with over a month delay (which although might be due to external factors - they still cost us financially) and a number of issues in moving our pets. The information we received was not reliable - we either found information out very late or what we were told was simply incorrect. We ended up doing a lot of the work ourselves in order to ensure a smooth transfer of our two dogs.Andrew J. Arrival from abroad
November 01, 20221,No instructions (how to get the electricity /how to put coins/ how much coin to put)for washing machine and drying machine, most the information is in French or German. 2, The key of the apartment is easy to find, but the location of the apartment is not easy for a new comer especially at night, nobody in the streets can be asked.Zhucheng Z. Arrival from abroad
November 01, 2022Very thanks to my consultant. I am very satisfied.If I had to ask for additional information, I would have wanted specific details about where to dispose of my rubbish.Yasuko U. Arrival from abroad
November 01, 2022Maria T.
November 01, 2022Kristy G.
November 01, 2022I received an excellent service by Packimpex throughout my relocation process and very pleased with their support, help, guidance and communication over the last 12 months. Their UK moving partner also did a very good job of moving all our furniture and goods from England to Switzerland over a few days and the packing service was great. I also had the opportunity to rent temporary furniture through Packimpex which saved me a lot of time and helped me start up my new life in Zurich while I was waiting to organise the official relocation from England. Overall I would highly recommend the services of Packimpex and their UK moving partner and hope to use them again in the future.Koorosh K. Arrival from abroad
November 01, 2022Alexis M.
November 01, 2022Alexander L.
October 02, 2022Yeh R.
October 02, 2022Great Service provided by Packimpex !Vincent T. Departure to abroad
October 02, 2022My consultant and the Packimpex team are really professional and high-efficient. I am impressed and appreciate expecially the close follow up after each event or step, it makes me feel like we are a team and that they are always there ready to provide support.Na Q. Arrival from abroad
October 02, 2022I would let people to take a bit of decission on appartment specially when is for long time.Alejandro A. Arrival from abroad
October 01, 2022Nothing to improve. Super professional and really helpful. Thank you so much for making our move so easy. We enjoyed every minute of the process and felt really taking care of. Once again thank you all for your amazing service. And my consultant for her great service and always beautiful smile on her face.Ewa P. Arrival from abroad
September 03, 2022My consultant is a great person and helped us a lot when settling and moving away! Thanks for everything! If I move back one day I would do everything I could to have her as contact again :)!Nils B. Departure to abroad
September 03, 2022My consultant was helpful and responsive. He was friendly and personable. However, when he told us that it would take 3 days to pack our household goods, we said we thought that was inadequate as it had taken the packers in Hong Kong 5 days to pack for our move to Switzerland. As a result, the packers were very stressed and rushed which made a couple of them angry with us when they were at our house packing. The destination crew was superb. They were excellent and handled the logistical challenges of our move during a pandemic with competence and professionalism. And one of the crew members in Basel was pleasant and helpful. But some members of the packing crew in Basel were angry and perhaps careless in their packing. We understand that damage and other mistakes happen in the moving process and that these men were under a time pressure. Still, we have had better experiences with other moves.Andrew F. Departure to abroad
September 01, 2022Stefano B.
August 02, 2022My consultant is simply amazing. She deserves all the compliments.Milovan V. Arrival from abroad
August 02, 2022My consultants were of great support during during my move and for the first 3 months of my stay in Basel. Also, the crew from Gosselin in Basel and from the UK moving company in Oxford were very nice and accommodating.Georgio R. Arrival from abroad
August 02, 2022Clear communicationsGary D. Arrival from abroad
August 02, 2022very strong support for various issuesAndrey K. Departure to abroad
August 02, 2022Al-Albert S.
July 02, 2022Rohit N.
July 02, 2022Meher V.
July 02, 2022Very high level of service. Thanks a lot for help and support!Maksym P. Arrival from abroad
July 02, 2022David C.
July 02, 2022Dan J.
June 01, 2022thank you! everything was done at a high-quality standard very good, nothing to report it went smoothly thanks to a good teamManon D. Arrival from abroad
June 01, 2022We felt there could have been more urgency in helping us to find a long term rental house. It’s key to have an address for shipping and school registration but we felt like we were driving the pace. My consultant was very helpful with the check in and contracts. At times we felt quite processed, like people were following a script. I’m sure there are points that need to be covered but some of the meetings could have felt more personalised.Giles M. Arrival from abroad
June 01, 2022Erik J.
June 01, 2022Andrew S.
May 02, 2022Not directly related to Packimpex, but it was difficult to move into an apartment that I have only seen on pictures in the internet. Furthermore, it would have been helpful, if the inventory of the apartment was known in advance (eg kitchen and cleaning stuff). Many thanks for the warm welcoming in Basel as well as the very friendly and nice communication.Marc G. Arrival from abroad
May 01, 2022My consultant has been amazing, she was extremely helpful, kind and effective! THANK YOU Before her, however we experienced a terrible service from another person, this explains the note in the evaluation for Packimpex.Daniele B. Departure to abroad
April 03, 2022If a relocation is performed like this every time I would relocate more often. It’s been a very good experience, thank you The crew was delayed and I had to call the agent to get a status and ETA. But in the big picture I’m very happy????Jesper M. Arrival from abroad
April 02, 2022Nikhil P.
April 01, 2022William Z.
April 01, 2022It has been really smooth the process, so I’m very happy with my cosnultant. She has been a trustworthy person who has helped me quite a lot during all my relocation process. She has made it easy for me and I’m very grateful for her job.Marta S. Arrival from abroad
April 01, 2022Both consultants were fantastic throughout the whole process. We are a young family moving country for the first time and they both made the process seem very straightforward and supported us the whole way. They were very efficient and responded to emails promptly. Thank you very much to them. The person who did the removal of our belongings was also brilliant and very helpful on moving days. Thank you to him.Katey M. Arrival from abroad
April 01, 2022Bianca L.
March 03, 2022For every Question i had i got help. Thanks very much.Mohamed A. Arrival from abroad
March 03, 2022Caroline P.
March 02, 2022Yukie R.
March 02, 2022Francesco C.
March 01, 2022I felt I could have been given better support during the process for finding new permanent accommodation in Basel. For example I viewed quite a few properties by myself (including the one I ended up applying for) and didn't feel fully supported on various aspects. I also felt some concepts/processes weren't very well explained for a first time mover and non-german speaker, I required a lot of explanation which sometimes was lacking and I felt in the dark or mis-informed. However I did feel very well supported with other aspects of my move e.g. registration.Tabitha L. Arrival from abroad
March 01, 2022My consultant provided fantastic support during my relocation to Basel. She was very responsive, patient with my questions and always helpful! My relocation specialist at the agency is also very knowledgeable and made my big transition as smooth as possible. I cannot thank both of them enough. Wishing them my very best in 2022.Sushmita S. Arrival from abroad
March 01, 2022I would like to highlight an exceptional support from my relocation consultant. I was very grateful to have such professional and reliable relocation consultant and felt taken care of during the whole relocation process. She provided all information proactively, was very responsive to my inquiries and I could always be sure that everything possible and more will be done to support my relocation process.Austeja A. Arrival from abroad
February 28, 2022Arthur C.
February 25, 2022Lindsay F.
February 24, 2022Louise M.
February 23, 2022Mirvi R.
February 23, 2022Jay M.
February 22, 2022I am satisfied with all the service provided by PackimpexLaksita G. Arrival from abroad
February 22, 2022Iacopo C.
February 22, 2022Diego T.
February 21, 2022Thank you Packimpex :) I am very happy with the help I received during my relocation.Pietro P. Arrival from abroad
February 21, 2022Very good supportNaveed A. Departure to abroad
February 21, 2022Some furniture was damaged during the move and in destination, they damaged the walls and the floor, the walls were not recongnised by the insurande policy because I didn't reported it during the first day, I didn't know this deadline. Regarding the visits to the apartments, I had to visit them by my own most of the time, the relocation consultant seemed always busy for that. I really appreciate the times I visited with the other consultant because he joined and helped me a lot with the apartments, the questions, advises and the language of course.AYELEN T. Arrival from abroad
February 19, 2022My consultants has made my relocation experience as effortless and smooth as possible. They have responded quickly to all questions, provided me with a lot of information proactively. All of the services provided (temporary housing, local move with Gosselin, new apartment search and contract finalization ) were performed with utmost quality and professionalism. Especially my cooperation with one of my consultant in regards of searching for a new apartment was extremely valuable - her openness, help, advice and also honesty helped me to choose the apartment suitable for my needs and affordable in a timely manner. I would recommend both to anyone, but also other Packimpex representatives I encountered as a replacement for them were very helpful, professional and considerate. Honestly I didn't expect the relocation to be such a unproblematic, smooth process. Thank you to everyone involved!!Dorota B. Arrival from abroad
February 18, 2022Tobias S.
February 18, 2022Thanks a lot for the smooth relocation! I really enjoyed the services provided.Renee M. Arrival from abroad
February 18, 2022Govindarajan P.
February 18, 2022Christoph M.
February 16, 2022Una D.
February 16, 2022My consultant was amazing in supporting my move back to Basel from Copenhagen. She went above and beyond to help me so a HUGE thank youRichard W. Arrival from abroad
February 16, 2022Nothing specific to mention. I had a very pleasant experience working with my consultant, he understands what you need, quickly responds to messages and is willing to go beyond the service. I would recommend a house search with him to anybody in need.Paul. P Arrival from abroad
February 16, 2022Both consultants are amazing - they really helped me find a home, very good advices and took me around and helped with many tips and great support. Amazing feedback for them, reallyNicoleta M.
February 16, 2022Joost Z.
February 15, 2022My consultant was excellent - very available and professional. Our contact with her was excellent.Lea V. Arrival from abroad
February 15, 2022We would like to thank you for the very good service and support during our relocation. It was very well organized and very helpful for us.Anna S. Arrival from abroad
February 14, 2022Qi H.
February 14, 2022Packimpex exceptional commitment and help were beyond expectations.Mikolaj T.
February 14, 2022Carlos S.
February 03, 2022Livio P.
February 02, 2022Sophie R.
February 02, 2022Scott C.
February 02, 2022Rosa A.
February 02, 2022Everything was very good indeed. My consultant helped me very very much with this process. She always was able to help me solve any situation. I hopefully had a consultant to walk me through this journey, this was my first relocation, and it was great thank to her.Germán R. Arrival from abroad
February 02, 2022Amélie M.
January 31, 2022Sebastien D.
January 31, 2022Michael S.
January 30, 2022Phillip K.
January 28, 2022Tamara F.
January 28, 2022They were just great!Matteo T. Arrival from abroad
January 28, 2022My move started with an unforeseen roadblock. I had to be quarantined because I was coming from Belgium (covid risk country at the time). We had already booked apartment visits but I couldn't go because of my quarantine. I really appreciated the solution driven mindset that you had and proposed to do the visits virtually (via whatsapp). This allowed already to shortlist some apartments and visit them later personally instead of starting everything from scratch.Georgio K. Arrival from abroad
January 27, 2022Move at destination - the crew had to few people to do the move and were very exhausted at the end of the day, so I felt really bad for them and helped where I could. Temporary housing - I think the price is completely insane even for Zurich - the service and everything was good but the rate was way to high - there are better options for this price or way cheaper apartments available (e.g. project interim) - but I don´t want to complain - it is just a remark. I found a bit left alone by finding the permanent apartment, it is such a challenging market that you have to be quick and answer immediately for the good apartments - this seems to be not possible for the personal relocation consultant to spend time on that. But beside that, the service was very good and the entire crew was very friendly and helpful!Yvonne L. Arrival from abroad
January 27, 2022Iryna R.
January 26, 2022Neha G.
January 26, 2022Kuan T.
January 26, 2022Missed a total overview of to-do's or not to-do's from perspective of the person who is relocating. This resulted in actions based on not knowing what the situation needs. Maybe a heads up or document where is says, the person should not take ANY action on his own before consulting. Rest of the service was quick, clean and very helpful. Even today I can still reach Packimpex for important matters. Thank you.Jort D. Arrival from abroad
January 26, 2022Ettore F.
January 26, 2022Des P.
January 25, 2022Sean S.
January 25, 2022Johannes L.