Ce que nos clients disent de nous

3091 commentaires
septembre 30, 2020
schlufeig beim Möbelaufstellen
Jonas B.
septembre 29, 2020
Anthony R.
septembre 29, 2020
Norbert F. Arrival from abroad
septembre 29, 2020
Marc F. Arrival from abroad
septembre 29, 2020
Jean-François B. Departure to abroad
septembre 29, 2020
Fantastic, helpful, excellent customer service!
Family G.
septembre 29, 2020
Lot of patience and understanding both from my consultants explaining and re-explaining things over and over.
Santiago L. Arrival from abroad
septembre 29, 2020
Only very minor comment: The arrival time of the packing team was not requested by me but also not communicated by our consultant. Nevertheless, they directly responded to my email and were very helpful and supportive.
Evamaria F. Arrival from abroad
septembre 29, 2020
perfect
Annette H. Departure to abroad
septembre 29, 2020
Relocation and packing teams should be able to work hand by hand together, both are from the same company.
Kari K.
septembre 29, 2020
Some delays on the arrival of both teams. The packing of a piano could not happen as planned but the team could find quick solutions. In the new destination, the team didn’t protect straight away the floors before delivery.
Johanna L.
septembre 29, 2020
Thank you to All for enabling a smooth and uncomplicated move and for the excellent advice provided. The lady from the moving company was also very helpful.
Julian P. Departure to abroad
septembre 29, 2020
The support was amazing, they took care of everything I needed, every detail. Also after every action needed from me, always a following up to ensure that everything was done correctly. I would recommended 1000%.
Sebastian P. Arrival from abroad
septembre 29, 2020
Very friendly, forthcoming and helpful.
Emilia C.
septembre 28, 2020
Oliver M. Arrival from abroad
septembre 28, 2020
Despoina M. Arrival from abroad
septembre 28, 2020
Ability to have the RC visit / inspect accommodation on our behalf would've been great help
Sukhvir N. Arrival from abroad
septembre 28, 2020
My consultant was an excellent partner for my relocation. Everything was perfectly scheduled, she was very attentive to all the details and responding super fast and not missing anything. She is very nice and very service oriented! Highly appreciate all the support
Nataliya P. Departure to abroad
septembre 27, 2020
All was good except for the allocated room. Check ahead of time which room has been allocated at the temporary housing. The room category was Senior Suite indeed but the temporary housing provider has rooms of this category from 24sqm to 39sqm. I think that's a real issue. Thankfully, upon my arrival, I was able to change my room to get a bigger one. 24sqm rooms should not be booked for a 2 month stay (minimum).
Roxane M. Arrival from abroad
septembre 25, 2020
Everything went perfect. Thank you.
Silva D. Arrival from abroad
septembre 24, 2020
Sonja E.
septembre 24, 2020
Mareike H.
septembre 24, 2020
I was consistently happy with all communication that I had with your company
Kieran P. Arrival from abroad
septembre 23, 2020
Reto S.
septembre 23, 2020
I would have liked a little more communication on the status of the shipment during transit
Suzanne L.
septembre 23, 2020
My consultant was extremely helpful throughout the whole relocation process. From helping me to find the perfect apartment to supporting me in applying for health insurance, registering at the commune and other practical matters I couldn’t speak more highly of her. I’m grateful for her help.
Zahra S. Arrival from abroad
septembre 23, 2020
The timelines of the move were not exactly as pre-arranged, which I think was a result of the packing/moving team being too small. They did, however, were extremely hard. They have left several pieces of our furniture very dirty and a couple fo things were damaged.
Joao M.
septembre 22, 2020
Vito P. Arrival from abroad
septembre 22, 2020
Kai F.
septembre 22, 2020
Yolanda C. Arrival from abroad
septembre 22, 2020
I don't had much Touchpoints with my consultant, I mainly talked to someone else. She was very supportive, kept me always up-to-date and managed the relocation appointment well
Anita T.
septembre 21, 2020
Rajan B. Global
septembre 21, 2020
Kerstin H. Arrival from abroad
septembre 20, 2020
I would like to thank my consultant for his help and very friendly and responsive attitude. It is greatly appreciated!
Patrick C.
septembre 18, 2020
Alexander W.
septembre 18, 2020
My consultant was great she was able to reschedule my move from the Uk when my goods were stuck in customs. she kept me informed and communicated with me all the time
Karin Z.
septembre 18, 2020
Packimpex was friendly, available and efficient.
Laura J.
septembre 17, 2020
Mihails S.
septembre 17, 2020
Oleksandr D.
septembre 17, 2020
All packimpex employees were very nice, the support and the processing was very fast. I was surprised and delighted. Thank you very much
Armin H.
septembre 17, 2020
always making herself available and providing the background why some things need to happen
Kostas P.
septembre 17, 2020
Excellent communication and very helpful.
Tomomi I.
septembre 17, 2020
Friendly, punctual, gives extra and detailed informations (likely to be quite improtant for new people in new locality)
Subhada G.
septembre 17, 2020
My consultant was really great with regards to my move. She was prompt with her replies, made me understand the process by giving me knowledge of how things work in Switzerland in terms of leasing an apartment, followed up with every apartment application that I liked to ensure I got my apartment of choice. Overall she was very friendly and warm. It was lovely working with her as she made my moving process relaxing.
Purva R. Arrival from abroad
septembre 17, 2020
Overall service that was provided us very good. Thanks for all the support.Further improvements :Follow up can be more regular on key topics and the website that we used for house search can be more user friendly.
Nilüfer D. Arrival from abroad
septembre 17, 2020
Very professional and expert
Paolo P.
septembre 17, 2020
Well done PackImpex team!
Pascal E. Arrival from abroad
septembre 16, 2020
Dalimil Z. Global
septembre 15, 2020
Lukas A. Departure to abroad
septembre 15, 2020
Elena C. Departure to abroad
septembre 15, 2020
Great job from both side, India & Saudi Arabia
Alan C.
septembre 15, 2020
The Sonos Soundbar (part of a Sonos sound system) arrived damaged. It is second hand. Expected value CHF 200.
Marcel S.
septembre 15, 2020
There was a incident during the move where a wardrobe and our entrance door were damaged. We filed a damage report. I did no hear back since 4 week now. Neither from the moving company nor from Packimpex. Therefore I cannot recommend your services to a friend.
Martin B. Arrival from abroad
septembre 14, 2020
Rocio H.
septembre 14, 2020
Asked for support earlier
Rosanna B.
septembre 14, 2020
My consultant has been very competent and understood our needs. We are very happy with her work and the house she found for us.
Damien T.
septembre 14, 2020
My overall experience was fantastic but I have two feedback that I think would help future customer: 1. Estimated cost of things. I know it is hard to provide a good estimate but even the breakdown percentage of the costs to the direct customer would have been helpful because although my company is "paying all of it", the tax portion is paid by the customer. I was very surprised to hear that I have to pay over a couple thousand when I thought it was completely free of charge for me. Had I been given some advice beforehand that the tax has to be covered by me, and given some information that historically it can range from xx-xxxx CHF and that it is based on how many boxes needs to be moved or how many hours are needed for the movers etc, I would have been less unpleasantly surprised by the unexpected costs and would have tried to reduce my unnecessary belongings. 2. Although I am grateful that securing the apartment that I wanted worked out thanks for Packimpex helping me filing in my documents, I was surprised that Packimpex's housing search resource is as good as mine (I thought Packimpex might have some connections with real estate agents to be informed of housing availability that's not only on public search websites yet). And I felt the team was a bit slow in suggesting apartment listings. Most of the listings in the file were added by me checking out the websites every day and evenings. It might have been a mismatch in expectation so it would be helpful to mention that it is in the end individual's responsibility to find an apartment they want and that Packimpex is there more as a translator or communication support to local real estate agents. In addition, I would also include some tips for the next customer that desirable apartments rent out fast and that they need to act fast. I lost two apartments that I was interested in while I was waiting on a response from Packimpex. Lastly, the moving team in Germany was superb. They took care of my items but regardless got things done very fast. I definitely recommend K. and his team to anyone who needs to move. On the other hand, the moving team from temporary housing to my permanent housing made me very nervous. The problem started with the fact that they reserved the parking spot in front of my new apartment but regardless some cars parked in those spots and the moving team could not get police to help those cars move. So they ended up parking "illegally" on a side street, which made the moving crew very nervous and hastily. When it started to downpour up to a point that boxes were tearing apart, i asked them to pause because I was worried my items were getting water damaged, they just ignored me. I wasn't aware that the truck was parked "illegally" and they were worried about the police demanding them to move until after the move was complete. Had they stopped for 2 minutes to explain the situation, I would have been more cooperative. Thankfully, I was able to remove my items out of the water damaged boxes quickly and the damage was minimal, but I'd be hesitant to ask this moving team for my next move. Small things aside, I thank for Packimpex for organizing many things and giving me helpful information and advice during my move!
Maria L. Arrival from abroad
septembre 14, 2020
Very friendly, listening and understanding of my issues and delays.
Isaline G.
septembre 13, 2020
Please provide a written(mail) confirmation stating the dates, time, and how the move should happen.
Tristan M.
septembre 13, 2020
Professionell und freundlich. Aufgrund Personalmangel zu viele Tage zum einpacken. Zudem wurde die Matratze zu stark gequetscht und ein grosser Glasgegenstand ging kaputt.
Tobias P.
septembre 12, 2020
I was misled into submitting a different customs declaration form but the problem was resolved quickly.
Olga F.
septembre 11, 2020
Constanze K. Arrival from abroad
septembre 11, 2020
Guillermo M. Arrival from abroad
septembre 11, 2020
Luke H.
septembre 11, 2020
Excellent service and support throughout the move. I would highly recommend each team and thank them each for making our move as easy as possible.
Amanda M. Arrival from abroad
septembre 11, 2020
It was not easy to know who was the single point of contact. The so called single point of contact changed from one step to the other. We found ourselves a bit lost and alone. It was really hard to get information.
Jean-Daniel P.
septembre 10, 2020
Shivaji Y.
septembre 10, 2020
Yiannis K. Arrival from abroad
septembre 10, 2020
Keith H.
septembre 10, 2020
Considering the difficult environment, the service was very communicative and flexible. Measuring the result, the move went very well. Some minor issues moving in, mostly unrelated to the service provider (e.g. the furniture assembly was obsolete, the house when moving in had still some minor issues which took 1 month to resolve).
Stephen D. Departure to abroad
septembre 10, 2020
Difficulty to get the right timing of delivery of goods. Delivery of goods was not as agreed: They did unpack and prepare some of the furniture, but not all, making sure they did it fast as "it was time for the weekend..."
Maxime G. Departure to abroad
septembre 10, 2020
I couldn´t find the parking to the apartment in Parkweg immediately but a nice lady was there to show me (thank you). I just think it could be helpful if the name of my company was additionally mentioned to the parking space number on the documents.
Karina D. Arrival from abroad
septembre 10, 2020
Move was entirely subcontracted to two different parties which augments the risk of something going wrong. The move manager provided no information regarding which company was going to come for picking up, and albeit I indicated it is important the know this ahead of time, still gave no information about which party to expect for the delivery. In this case, the delivery was done via a small refrigerated truck typically used for food items, hardly a professional mover. How was this subcontractor chosen, and did Packimpex really have a history of successful moves with them...based on what I have witnessed, it cannot be the case.
Alain V. Departure to abroad
septembre 10, 2020
My consultant was truly excellent (not just very good!) - really helpful on the search for a property, but also assisting with the other administrative areas, made more difficult due to the Covid restrictions.
Andrew C.
septembre 10, 2020
To be honest nothing, my consultants were more than supportive and responsive to all my concerns and made me feel at ease and empowered while taking my decision on the apartment
Salma A.
septembre 09, 2020
Christos P.
septembre 09, 2020
Nima S. Arrival from abroad
septembre 08, 2020
Ibaneska R.
septembre 08, 2020
Pierre-Alain D.
septembre 08, 2020
Gemma D. Arrival from abroad
septembre 08, 2020
Auch wenn es nur ein Detail ist: Mir ist positiv aufgefallen, dass die Crew unter den Möbeln Filzgleiter angebracht hat, da wir in der neuen Wohnung Parkett statt Teppichboden haben.
Christoph S.
septembre 08, 2020
Hello: in my real-time experience Packimpex provided the best international relocation support. I want to extend my special thank you and appreciation to my consultant for her professional assistance and customer-centered attitude (all the way along my uneasy relocation process Basel-Madison USA).. If not she help contacting the bank (credit swiss) ) and Privera real estate agency I doubt I would ever see my apartment security deposit (3 Month value) returned (via bank wire) to me. Only Packimpex smart actions, continuous follow up with the parties involved in Basel I benefited by saving significant costs for apartment exit/cleaning and full (100%)!!! return of deposit that was done after almost 6 months of struggle to find out the reason of such delay and organize the second wire transfer. Without my consultant representing my rights in Basel all this would not have happened. Again million thanks to her. I wish her a career growth and all the success she deserves doing fantastic work for Packimpex customers and business! Kind regards
Dina Z. Arrival from abroad
septembre 08, 2020
Packimpex provided excellent service throughout the move.
Scott D.
septembre 08, 2020
The temporary housing was very nice, very well equiped and the guidance was totally clear and helpful
Sheila R. Arrival from abroad
septembre 08, 2020
There were issues with our rental contract that could have been picked-up before we had signed the contract.
William K. Arrival from abroad
septembre 08, 2020
We were happy with the whole experience, from start to end. Packimpex did a good job.
Johan W. Departure to abroad
septembre 07, 2020
Christos N. Arrival from abroad
septembre 07, 2020
Felipe F. Arrival from abroad
septembre 07, 2020
Natalia L. Arrival from abroad
septembre 07, 2020
Carrie C. Arrival from abroad
septembre 07, 2020
Saara K. Arrival from abroad
septembre 07, 2020
Roman A. Departure to abroad
septembre 07, 2020
Apartment at Riedbergstrasse could use a refresh. Sofa was not comfortable and lighting did not work when we arrived. Lighting fixtures are needed in the main area. Lights next to the bed were very dim and not helpful for reading in the evenings. Kitchen equipment was good, though, and washer/dryer great.
Nicole B. Arrival from abroad
septembre 07, 2020
Everything went well, teams friendly and well organized.
Marina B.
septembre 07, 2020
I am very satisfied with the service but in both occasions (packing date and delivery) the crew arrived 2-3 hours earlier than the agreed time without any warning. In such cases a warning to the customer would help him to deal a bit better with the change of schedule
Salvatore R. Arrival from abroad
septembre 07, 2020
sehr freundlich und professionell
Regina M.
septembre 07, 2020
Setting up furniture not done where screws were missing
Viktor V.
septembre 07, 2020
The organisation from Packimpex was very good and I was very happy of my interactions with my consultants. The service by the moving company we used in Sweden was very poor for multiple reasons: 1) They did not come on the scheduled day. After waiting the movers for several hours we could finally contact the moving planner at the other company, who did not know where the movers were. Finally, it was arranged for them to come on the day we were leaving Sweden which was not ideal. 2) I asked if they could clean the apartment. They made multiple mistakes in three different quotes (forgot tax deduction, wrong name, price inflation in last quote). They also were not flexible as my landlord wanted the oven to be cleaned but they did not want to provide this service. Finally, I had to arrange for another company to clean the apartment because they did not want to clean the oven. The other company was also 40% cheaper and did a great job. 3) They initially refused to transport our few bottles of alcohol. I had to contact Packimpex so that our bottles could be moved. 4) Before the move, they asked my availabilities so that someone could come to my apartment to estimate the volume to be moved. I told them I was available any day for the next two weeks with the exception of Tuesday morning. They came back to me asking me if I could make myself available on Tuesday morning because it was more convenient to them. I refused as I could not make myself available and they came another day. Gosseling Moving was generally good. Only issue was that we had to ask them to rebuild our two furnitures from Sweden (baby bed and baby changing table) as they were about to leave without doing this. They only partially built the changing table (they did not fix the changing table on top of the drawer) and probably trashed the screws necessary to fix the changing table on top of the drawer (we saw them in the drawer before we asked them to built it). This resulted in an insurance claim which would not have been necessary had they left the screws in place or fully built the baby changing table.
Julien B. Arrival from abroad
septembre 06, 2020
Nothing I can think of.
Xinhua Z. Arrival from abroad
septembre 04, 2020
Tyson T.